FIXIT app to revolutionise property management

(Photo: FIXIT founders, Matthew Waugh and Sebastian Jacobs). The free smartphone app FIXIT empowers tenants by allowing them to efficiently report issues to property managers. FIXIT follows up the issue and ensures it is resolved.The process of reporting personal and communityissues to organisations can take months and is a time consuming process. But now, a free smartphoneapp FIXIT, provides the public with another way to let authorities know about a problem.

Through the globally available app people candescribethe problem, takephotos of itandtag the location usingGoogle maps. Once the report is logged, it issent toFIXIT’scontact centre where the right organisationis informed. Then FIXITchecks if action has been taken.

The start up companyis targeting the property management sector. FoundersMatthewWaugh and Sebastian Jacobsbecame inspired forthe app idea afternotingcommonfaults in real estate.

“Property management was where the idea came from. Sebastian was renting a place and was overseas at the time. Hispartner shut the shower door and it smashed. Duringthat whole process she wasn’t able to get anything organised by the real estate agent because she wasn’t on the lease.

“Meanwhile, my family owned a property in Coogee,Sydney. The property manager couldn’t do simple things for tenants like fixing the windows. In the end, the tenants would bypass the propertymanager and go to me,” MrWaugh said.

Market research found that 80 per centof people whohad anunpleasant leasing experience indicatedthe weakest link wasthe fragmented communication systems used by overworked property managers.

According to Mr Waugh, the app was made to empower both property managers and tenants, not to replace property managers who remain integral to the real estate industry.

“We have built in the capability for renters to add their house and let their agent know of any damage or maintenance reports through FIXIT.This means 100 per centof reports they submit will be heard 24/7, acknowledged, validated and resolved.

“We wanted to create a live platform where the tenant and property manager could collaborate and communicate.Our app is a way of encouraging proactive reporting and maintenance,” Mr Waughsaid.

Australia’s youngest realestate tycoon Stephanie Brennan said the appwill changethe face of property management.

“It will also provide a greater level of transparency to investors inmanaging their maintenance expenses and further validate the relationship between theowner and agent byproviding educated advice on the cost verse benefit of repairing andreplacing items, right through to capital improvements that will in turn increase rental yieldswhile minimising a property’s vacancy rate,” Miss Brennan said.

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